Bruv Health - Privacy Policy

Effective date: 21 March 2026

At Bruv Health, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you access or use our telehealth services ("Services").

By using our Services, you consent to the practices described in this Privacy Policy. 

We may collect the following information:

Personal Information:

• Name, date of birth, email, phone number, and address.
   

Sensitive Health Information:

• Medical history, symptoms, medications, sexual and reproductive health data, sexual orientation, and gender identity, only where relevant to your care.
   

Usage Information:

• Device type, IP address, browser information, website interactions, and telehealth platform usage.
   

We collect only the information necessary to provide safe and effective care and to comply with Australian laws.

We use your information to:

• Provide telehealth consultations, treatment, and follow-up care;

• Process payments and issue invoices;
   
• Communicate appointment details, clinical advice, health guidance, test results and follow-up recommendations;
   
• Comply with Australian laws and regulatory requirements, including AHPRA guidelines;
   
• Improve our Services, website functionality, and user experience;
   
• Conduct clinical audits, quality improvement, and safety monitoring.

We treat your sexual and reproductive health information as sensitive information under Australian law.

We will:

• Collect only the information necessary for your treatment;
   
• Store information securely on Australian-based cloud servers;
   
• Use encryption, strong passwords, and access controls to prevent unauthorized access;
   
• Limit access strictly to authorized clinicians and staff; all access is logged and monitored;
   
• Never share sensitive health information without your consent, except where required by law, or where necessary to prevent a serious threat to life, health, or safety.

We only share the minimum necessary information required with:

• Clinicians and healthcare providers directly involved in your care;
   
• Third-party service providers assisting in the delivery of our Services (bound by confidentiality and Australian privacy laws);
   
• Legal authorities when required by Australian law.
   

We do not sell or rent your personal information.

If any third-party service stores information outside Australia, we take reasonable steps to ensure your data is protected in accordance with Australian law.

Under Australian law, you have the right to:

• Access your personal and health information;
   
• Request correction or restriction of your information where legally permitted;
   
• Withdraw consent for certain uses of your information.
   

We will respond to requests within 30 days.

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise your rights, contact us at:
Email: contact@bruvhealth.com.au
Phone: 02 8359 9945
Address: PO Box 400, St Peters NSW 2044

We retain your health information for as long as required by Australian law and professional guidelines (typically 7-10 years for adult patient records). After this period, information will be securely deleted or anonymized. 

• Telehealth consultations use secure video and audio platforms that comply with Australian privacy regulations.
   
• You are responsible for ensuring your environment is private and safe during consultations.

• We do not record consultations unless explicitly agreed for clinical purposes, and you will be notified before any recordings. 

We use cookies and analytics to improve your experience and analyze website usage. You may disable cookies, but some features may not function properly.

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies. 

Our Services are intended only for adults (18+). We do not knowingly collect information from minors. 

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date. We encourage you to check the Policy periodically.